Information

Aim of the Library
To ensure that people affected by cancer and their families have access to good quality comprehensive and appropriate information and support.

Who may use the library?
Anyone including those who do not meet the criteria for accessing other services from the centre, eg; colleagues, health professionals, teachers etc. – anyone who requires further information in order to support someone living with cancer.

What information can I obtain from The Mulberry Centre?
The library has a wealth of information on a variety of topics related to cancer. These include: complementary therapies, counselling, relaxation therapies, nutrition etc.

The Macmillan Cancer Information Officer, or a member of the team is usually available to assist with locating any information but we also recognise that many people prefer to browse.

How does the library function?
The majority of the material in the library is ‘Reference Only’ – this covers the books, audio and video tapes. (a full copy of the Library policy is available if required)Any items with a reference label should not be removed from the centre. Any leaflets without a reference label may be taken.

Do I have to visit the library to get information?
The centre can post leaflets to you or advise you of appropriate organisations to contact. The centre cannot send books, video or audio tapes – these have to be viewed or listened to in the centre.

What if I wanted to borrow a book?
At present it would be necessary for you to approach your local library to acquire the book on your behalf. The Mulberry Centre is negotiating with the three main Borough libraries – Ealing, Hounslow and Richmond, regarding a stock of our most frequently read books.

What if I wanted to purchase a book?
The centre cannot purchase books for you. It would be important to note the title, author, publisher and ISBN no. and then order through any major book retailer.

Internet access
Everyone may use the internet for ‘health related searches only’. Clearly the internet contains a great deal of information and there are concerns regarding the reliability and accuracy of some of the information. Wherever possible, it is suggested, that searches are restricted to relevant organisations for your particular enquiry. For example, an enquiry relating to leukaemia – search under Leukaemia Research Organisation or Leukaemia Care.

A member of the team can assist you if you have any difficulties undertaking internet searches.

What if I cannot find what I am looking for?
The library contains approximately 1,000 pieces of information, and it is not possible for them all to be displayed. Some items are placed in magazine files and box files, but centre staff should be able to advise if we have the item you are seeking. If however, it cannot be located, or the centre does not have the particular item – please ask to see the Macmillan Cancer Information Officer (MCIO) or in her absence leave a message with a member of the team – identifying very specifically the item or information requested. The MCIO will then contact you regarding the information you are seeking.

Medical enquiries
Centre staff can locate information on your behalf but are not be able to advise or analyse the information obtained. It is suggested you contact a health professional in your medical team, or alternatively a recognised cancer organisation, such as CancerBACUP.

How do I go about watching a video?
A video player is located in the Quiet Room and provided the room is not already in use by another visitor – videos may be watched in this room. The television volume needs to be kept at a reasonable level in order not to disturb the counselling and therapy services being undertaken in the other rooms. It is suggested you have a pen and paper to hand to note any questions which may arise for you whilst watching the video – for discussion at a later date with a member of your medical team if necessary.

How do I listen to an audio tape?
The centre has two audio headsets. If however, you feel more comfortable with your own audio headset – you are welcome to bring it into the centre. If listening through a headset is difficult for you for any reason -–the centre will provide an ordinary tape machine but it would be necessary to be aware of the volume levels.

A member of the team will locate the audio tape and headset – please ask.

Does the centre have facilities for photocopying?
The centre has to bear in mind copyright legislation. However, it can undertake small amounts of black and white photocopying. Charges are clearly displayed above the library computer If centre staff are busy – it may be that your photocopies will be posted to you.